Shipping & Returns
Digital‑Only Delivery & Support
Sanctum Luxe is currently a digital‑first sanctuary. All products in the Sanctum Library are delivered electronically, allowing you to access your journals, devotionals, and keepsake pages instantly and revisit them whenever you need grounding or clarity.
Digital Delivery
• All digital products are delivered by email immediately after checkout.
• Your download link will arrive within minutes and can be saved to your device, tablet, or cloud storage.
• No physical items are shipped at this time.
• If you do not see your email, please check your spam or promotions folder.
Returns & Refunds for Digital Products
Because digital files cannot be returned, all digital purchases are final sale.
This ensures the integrity of our products and protects the nature of instant downloads.
However, we want your experience to feel supported and seamless.
You may contact us for assistance if:
- Your download link did not arrive
- Your file is corrupted or will not open
- You entered the wrong email at checkout
- You need your files resent
We will gladly resend your digital products or help you access them.
Order Support
If you experience any issues with your digital files, please reach out with your order number. Sanctum Luxe will always make sure you receive what you purchased and can access it with ease.
Future Updates
As Sanctum Luxe expands into physical goods, this page will grow to include shipping timelines, packaging details, and our stewardship‑based approach to fulfillment.